Business Process Management (BPM)

Case Studies

Aufait Implements Customer Complaint management System for an International Airline Company :
The client is one of the leading international airline companies, headquartered in one of the prominent destination in Middle-East. As a full-fledged commercial airline, client has striven hard to maintain high performance standards in all aspect of its operations. In this journey, the client wanted to ensure that the no customer is left unsatisfied. Hence the client invited Aufait Technologies to build a comprehensive Customer Complaint Management System. The need was to analyze and evaluate the current customer management system in place and the gaps in the process and implementing a CCMS solution. This has led to improved customer satisfaction, employee productivity and reduced cost...

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